SUMMARY:
Our client is a provider of end-to-end learning and skill-building solutions that impact business performance through enhanced employee productivity, customer profitability and effective talent transformation.
PRIMARY RESPONSIBILITIES:
- Support Business Team in designing training outline
- Training Need Analysis
- Preparing Training Schedules / Calendar
- Designing Modules/ content/quizzes with support from content team
- Training Delivery for the Contact Centre and Showroom staff
- Training Evaluation
- Follow-up with Operations / clients
- Analyzing performance metrics and planning for further trainings
- Regularly updating training content
- Reference to Market need, designing New Training Modules
EXPERIENCE:
- Should have worked in a telecom company or have sound understanding of the telecom space with relevant CS experience
- Similar training profile in the telecom domain with at least 2-3 years of experience is desirable
- At least 2 years’ experience in Corporate Environment
SKILLS AND CERTIFICATION:
Degree (Business technology or equivalent); Should have good communication skills; Should have good Presentation Skills; Needs to have strong training ability; Good rapport building skills, extremely methodical and organized; Good analytical ability; Good reading / learning, researching Skills; Sound knowledge of MS Office; High level of maturity; Should have Strong Management Skills and Technical Knowledge; Should have had formal training as trainer - Train the Trainer, Training & Development Diploma or similar; Good Administrative experience