Armada Human Capital

Armada Talent Network

ARMADA HUMAN CAPITAL is a talent management firm that is passionate about working with various types of businesses across various industries to handle the most important business resource, people.

Job Responsibilities

SUMMARY:

Our client is a provider of end-to-end learning and skill-building solutions that impact business performance through enhanced employee productivity, customer profitability and effective talent transformation.

 

PRIMARY RESPONSIBILITIES:

  • Support Business Team in designing training outline
  • Training Need Analysis
  • Preparing Training Schedules / Calendar
  • Designing Modules/ content/quizzes with support from content team
  • Training Delivery for the Contact Centre and Showroom staff
  • Training Evaluation
  • Follow-up with Operations / clients
  • Analyzing performance metrics and planning for further trainings
  • Regularly updating training content
  • Reference to Market need, designing New Training Modules

EXPERIENCE:

  • Should have worked in a telecom company or have sound understanding of the telecom space with relevant CS experience
  • Similar training profile in the telecom domain with at least 2-3 years of experience is desirable
  • At least 2 years’ experience in Corporate Environment

SKILLS AND CERTIFICATION:

Degree (Business technology or equivalent); Should have good communication skills; Should have good Presentation Skills; Needs to have strong training ability; Good rapport building skills, extremely methodical and organized; Good analytical ability; Good reading / learning, researching Skills; Sound knowledge of MS Office; High level of maturity; Should have Strong Management Skills and Technical Knowledge; Should have had formal training as trainer - Train the Trainer, Training & Development Diploma or similar; Good Administrative experience

Experience

2 - 3 Years Experience


Recent experience level: Senior Associate

Education

Degree: Bachelor

Languages

English-Fluent

Additional Information

This position is ONLY open to Ghana citizens and its permanent residents.